HOW CAN WE HELP YOU?
As one of the busiest caterers in Doylestown and Warminster our catering team gets a lot of questions. Here are some of the most frequently asked questions (FAQs) about catering from Altomonte’s:
It’s never too early to order your catering trays, meals, or baked goods from Altomonte’s. We do get very busy at certain times of the year, so it’s always best to get your order in early to ensure you get just what you want. Here are some specific recommendations:
For Catering Trays
For catering trays, a 24 hour notice is always appreciated, but not always necessary. Please check with a catering specialist when ordering. We will make every effort to accommodate same day orders, however we cannot ensure product and time availability all the time.
For Cakes and Pastries
Most cakes and pastry items require a few days notice. Bread, rolls, and tomato pies can be ordered up to 24 hours in advance.
For Large Events (weddings, formal gatherings)
For large or formal events (weddings, conferences, business meetings), a few weeks (or more) are recommended so that we can help you plan the menu and make plans.
Please read our Delivery Policy below if you wish to select Delivery from the on-line ordering portal as your method of receiving your food.
All deliveries are subject to availability and must be confirmed with a catering specialist via phone. All orders would be delivered within a 30-minute window. For example, if you give us a time of 12 noon, we would deliver between 11:45am and 12:15pm. If you have certain circumstances that this window will not work, please speak with a catering specialist to possibly make special arrangements. Every effort will be made to make you happy. To ensure food safety someone MUST be home to receive the food, we will not leave food outside. The phone number of the person that will be home to accept the delivery must also be provided.
If you live within 5 miles of the store, and your order is over $200, the delivery fee is waived, based on availability.
If you live within 5 miles of the store, but your order is under $200, there is a $10 delivery fee, based on availability.
If you live within 10 miles from the store, there is a $20 delivery fee, based on availability.
If you live within 10 miles from the store, and your order is over $1,000, there is no delivery fee, based on availability.
If you live within 15 miles from the store, there is a $30 delivery fee, based on availability.
If you live within 20 miles from the store, there is a $40 delivery fee, based on availability.
If you live within 25 miles from the store, there is a $50 delivery fee, based on availability.
If you live within 30 miles from the store, there is a $60 delivery fee,based on availability.
If you are a business, and order off of our Corporate Catering Menu, the delivery fee is waived. This is only available Monday-Friday and requires a 10 person minimum.
Please provide a minimum of 48 hour notice for any cancellation in order to avoid a 50% cancellation fee. This includes inclement weather cancellations. If there are changes to your order we must know at least 72 hours prior or more during the holidays.
IMPORTANT: Once a catering order has gone through our on-line server you cannot cancel it. Your order gets processed immediately and gets sent to each respective department for immediate attention. Please call your Doylestown or Warminster store location is you want to cancel your order immediately to discuss what is possible.
When you come in to pick-up a catering order it will take time to collect your items, check-out, and load the items into your car. You may want to give us an earlier pick-up time to ensure that you get out of the store at the time you need. During busy times (holidays, graduations, communions, etc.) it may take longer to get your order based on how many people are in front of you in line and how big your order is.
If you choose to pick up your food hot, the food should be served immediately. You may set the food on a chaffing set with sternos; this will keep the food warm for 2 hours. If you pick up your food cold you must keep it refrigerated until ready to heat. Remember to allow enough time (at minimum one hour) to heat up your food before your event starts. Also, sterno fuel is used to keep your food warm; it is not used to heat up cold food.
All prices are subject to change without notice. Service Options are subject to availability, please inquire.All prices are subject to change without notice. Service Options are subject to availability, please inquire.